Terms & Conditions

In these Terms & Conditions ("Conditions"):

• "Passenger" — the individual placing a booking or accepting a quotation for our London airport transfer service.
• "Provider" — Express Airport Cars, the operator supplying airport transfer services.
• "Contract" — the agreement for transport services governed by these Conditions.
• "Service" — professional transport to or from airports, including any additional or multiple services such as Meet & Greet and flight tracking.
• "No Show" — when the Passenger neither uses nor cancels the reservation within the permitted time.

The Service means the service of transport to or from airports — including any instalment of the service or any multiple services — which the Provider is to supply in accordance with these Conditions.

Headings are included for convenience only and do not affect the interpretation of these Conditions.

A Contract is formed only when Express Airport Cars confirms the Passenger's reservation in writing by email.

By booking via our website, by telephone, or through any authorised agent, the Passenger accepts these Conditions.

The Provider may update these Conditions at any time. Revised terms take effect one hour after being posted on our website.

Images, descriptions and illustrations used on the website or in marketing materials for our London airport transfer service are guides only and are not contractually binding.

The Provider may adjust service specifications where required to comply with safety, legal or regulatory requirements.

Passengers must ensure their booking aligns with airline check-in times and travel guidelines for Heathrow, Gatwick, Luton, Stansted and other London airports.

• Non-airport pickups (home, hotel, office): the first 15 minutes are free, then £15 per hour.
• Airport pickups: the first 60 minutes are free from the time of landing, then £15 per hour.
• Flight delays are monitored continuously through our flight tracking service.

Any additional stops, route changes or special requests may be subject to operational adjustments.

Parking, tolls and road-related charges may apply depending on the journey and airport procedures.

A booking is classified as a No Show when the Passenger cannot be contacted within the allocated waiting period, for both address and airport collections.

Certain holiday dates may operate under adjusted service conditions.

A cleaning fee may apply if a vehicle is soiled or contaminated during the journey.

Express Airport Cars is not responsible for loss or damage to luggage. Passengers must ensure their luggage is safely loaded and unloaded at all times.

Prohibited items include hazardous materials, fragile goods, perishables, cash, alcohol, illegal substances and other restricted items.

The Provider may use approved third-party drivers or companies to fulfil executive transfers and other services. Details may be provided upon reasonable request.

Cancellations must be made by email or telephone. Cancellation terms apply based on the time remaining before the scheduled pickup:

• More than 24 hours before pickup: free cancellation, full refund.
• Within 24 hours of pickup: a fee of up to 50% of the fare may apply.
• Within 2 hours of pickup, or no-show: the full fare applies.

Express Airport Cars is not liable for delays or service interruptions caused by events beyond its control, including:

• Severe weather
• Traffic congestion
• Accidents
• Strikes
• Flight delays or cancellations
• Power failures
• System breakdowns

All implied warranties are excluded to the fullest extent permitted by law.

Passengers must keep confidential any business information obtained from the Provider.

• A waiver of any breach does not constitute a waiver of future breaches.
• If any provision is invalid, the remainder of these Conditions remains enforceable.
• The Contract is governed by the laws of England & Wales.

Unaccompanied minors are not permitted to travel. Teenagers may travel alone only with parental consent and prior notification at the time of booking.

Express Airport Cars accepts no additional responsibility for unaccompanied minors or teenagers.

Child seats and boosters are provided on request when available, but availability cannot be guaranteed.

Promotional offers, including online booking discounts, must be redeemed within six months of issue or they become void.

Express Airport Cars may collect:

• Name
• Contact details
• Address and postcode
• Information submitted via online forms

Data is used for:

• Fulfilling bookings
• Internal record keeping
• Service improvements
• Marketing communications (opt-out available at any time)

Express Airport Cars does not store card details. Online payments are processed securely through PayPal; card details are never held on our own systems.

Cookies are used for analytics and to improve website performance.

Personal information is never sold or shared with third parties unless required by law.