No confusion, no searching. Here's exactly what "meet & greet" means and how it works.
"Meet & greet" means your driver waits for you inside the arrivals hall — not outside in a car park, not at a random curbside pickup point. They hold a sign with your name clearly visible, so as soon as you clear customs and walk through arrivals, you can find them immediately.
This is different from most rideshare apps, where you're expected to find your own way to a pickup zone, often outside the terminal, sometimes a long walk with luggage.
Standard process — nothing changes here. Your driver already knows your flight number and is tracking your arrival.
While you're at baggage claim, your driver is already positioned in the arrivals hall, ready.
This is where you'll see your driver — holding a name board, waiting inside the arrivals hall itself.
No struggling to a car park alone. Driver takes your bags and walks you to the vehicle.
No detours, no additional pickups (unless you've booked a shared or group journey).
| Terminal | Meet & Greet Available? | Where |
|---|---|---|
| Terminal 2 | ✅ Yes | Arrivals hall, near WHSmith |
| Terminal 3 | ✅ Yes | Arrivals hall, near WHSmith |
| Terminal 4 | ✅ Yes | Arrivals hall, near Costa Coffee |
| Terminal 5 | ✅ Yes | Arrivals hall, near Costa Coffee |
Note: Exact meeting points may be confirmed in your booking details closer to your travel date.
| Airport | Meet & Greet? | Notes |
|---|---|---|
| Gatwick | ✅ Yes | Both North and South Terminal |
| London City | ✅ Yes | Inside arrivals |
| Southend | ✅ Yes | Inside arrivals |
| Luton | ❌ Outside terminal | Driver waits at designated outdoor pickup point |
| Stansted | ❌ Outside terminal | Driver waits at designated outdoor pickup point |
Heathrow is one of the busiest airports in the world. Not knowing where to go after a long flight adds unnecessary stress. Meet & greet removes that decision entirely.
Your driver tracks your flight automatically. If you land late, they're still there — no extra charge, no need to call or rebook.
Coordinating multiple people, children and luggage is easier when there's one clear meeting point instead of trying to find a car in a car park.
No time wasted searching for transport. Straight from arrivals to your meeting or hotel.
Sent via email and WhatsApp approximately 30 minutes before your estimated landing time.
No searching. No confusion. Your driver is waiting, right where they said they'd be.
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