What Happens After You Land
The same four steps, whichever London airport you fly into.
Clear Passport Control & Customs
Follow signs for "Arrivals" — UK immigration is usually the first stop, then baggage claim. This can take anywhere from 15 minutes to over an hour depending on how busy the airport is.
Collect Your Luggage
Check the screens for your flight's carousel number. No need to rush — your driver is tracking your flight and won't arrive until you're through.
Find Your Driver in Arrivals
Walk out through the arrivals doors and look for your driver holding a name board with your name on it — no app to open, no pickup point to search for.
Head Straight Into London
Your driver helps with luggage and takes you directly to your hotel or address — no navigating the Tube or unlicensed minicab touts with your bags in tow.
See fixed prices by airport, converted to your currency, on our airport taxi price guide, and how payment works on our cash vs card guide.
Built for First-Time Visitors
Everything handled before you even land.
Meet & Greet With a Name Board
Your driver waits inside arrivals holding a sign with your name — easy to spot, no guesswork.
Flight Tracked Automatically
Delayed by two hours? Your pickup adjusts on its own — no calls, no extra charge.
60 Minutes Free Waiting
Slow through customs? You've got a full hour from landing before any waiting time is charged.
Help With Your Luggage
Your driver carries bags to the car — one less thing to manage after a long-haul flight.
Frequently Asked Questions
What should I do after landing at Heathrow for the first time?
Follow signs to passport control, collect your luggage, then head to arrivals where your pre-booked driver will be waiting with a name board — no need to find a taxi rank or figure out public transport.
How will I find my driver at the airport?
Your driver waits inside the arrivals hall holding a board with your name on it, so you can spot them as soon as you walk through.
What if my flight is delayed?
Your flight is tracked automatically, so your driver's arrival adjusts with it — no need to call or rebook, and no extra charge for a delay.
How much luggage can I bring?
A Saloon comfortably fits 2-3 suitcases. If you're travelling with more luggage or a larger group, choose an Estate, Executive or MPV at booking.
Is it safe to travel alone as a first-time visitor?
Every driver is TfL-licensed and insured (PCO No. 008740101). Booking ahead means you know exactly who's picking you up and what you're paying, before you land.
Do I need a UK SIM card before booking a transfer?
No. Book online before you fly, and your driver will already be waiting — you don't need mobile signal on arrival for the pickup itself.
How long does it take to get through immigration?
It varies from 15 minutes to over an hour depending on how busy the airport is. That's exactly why 60 minutes of waiting time is included free — no charge if you're held up.
What if I get lost inside the airport?
Just follow the signs marked "Arrivals" — they're clearly posted throughout every UK airport. Your driver will still be waiting when you get there, since your flight is tracked automatically.
One Less Thing to Figure Out
Book before you fly. Your driver handles the rest.
📍 Book Your Transfer